Question 1

How many design "Packages" do you have?

Accepted Answer

Right now, we have 3 base Packages available.
Package A
Package B
Package C

Question 2

Are the "Packages" the same?

Accepted Answer

No, they're not. Additional inclusion apply as your design package upgrades.
 
Kindly refer to this table for easier comparison:

☻ means its included in that package.

Counting of delivery days starts AFTER we receive all important information needed to design you space thru our Design Chat. The customer will be asked for a confirmation to start with 3D Design once the Design Chat is over. Delivery Time per package is based from 1 package order. If you ordered more than 1 Design Package, it will be plus 1 Delivery Day every additional Design Package ordered. If your order is for a Commercial Space, it will be plus 1 Delivery Day to the overall Delivery Day total.

(e.g)

Personal Space
You purchased 2 Package C & 1 Package B order
Delivery Time will be 9 Days with the computation as follows:
7 Days (Package C) + 2 Days (additional 2 Packages)

Commercial Space
You purchased 4 Package C & 2 Package B order
Delivery Time will be 13 Days with the computation as follows:
7 Days (Package C) + 5 Days (additional 2 Packages) + 1 Day (Commercial Space)

To maintain the quality of our designs, if there are already 3 existing scheduled submittals on your original Delivery Day, your Delivery Day can be bumped to the following work day schedule. The Design Team will inform you about your final Delivery Day during Design Chat. Weekends and Philippines Holidays are not included in the Delivery Day count.

Question 3

How do I know which "Package" is for me?

Accepted Answer

You need PACKAGE A to:
see a 3D Rendered Image of you space.
visualize the design on your actual space (not just a Pinterest peg or another concept board / moodboard with collage)
 
You need PACKAGE B to:
get the same as PACKAGE A and..
see a Floor Plan of your space. 
guide you with furniture/decor arrangement and its sizes.

You need PACKAGE C to:
get the same as PACKAGE B and..
see a Shopping List for the furniture/decor of your space. 
know what furniture, decor or material finish to use & where to buy them.

We recommend you to get Package C if you're doing a full makeover of your space because this package includes Furniture Layout (Floor Plan)and Shopping List which are the most helpful tools in your design quest.
 
But it still depends on your budget! The good thing about ALL our packages is that they all have a Rendered Image, which is definitely more helpful than a moodboard / concept board(what some e-designers offer).

Question 4

How many rooms can 1 "Package" cover?

Accepted Answer

1 Package is to 1 Room. 
 
For multiple room orders, you should purchase multiple packages also. Just make sure to assign a unique Name of Room for our convenience.

Question 5

What is considered as 1 Room (Space)?

Accepted Answer

It should be an enclosed interior space with full partition walls. Full partition walls are walls from floor to ceiling.

Question 6

What is a "Rendered Image"?

Accepted Answer

A Rendered Image is a non Photo-Realistic image that will help you visualize your space. Imagine it like a photo taken from a corner of your space reflecting the design you want.

The selection of the Rendered Image view in the Package order will be for the Design Team's discretion. Incase you want to select a particular view as the Rendered Image, you need to get a View+ Top-Up.

Question 7

What is a "Before & After Clip"?

Accepted Answer

A Before & After Clip shows you the transformation of your current space to your approved design. For better Before & After Clip, make sure to take a nice photo of your space / room.

Question 8

What is "3D Modeling"?

Accepted Answer

We do a 3D Modeling of your actual space based from the details you send us in our Design Chat. We use our go-to 3D modeling software to create a Rendered Image for you. 3D Modeling files are for internal use only. We do not send this file to customers.

Question 9

What is a "Furniture Layout (Scaled)"?

Accepted Answer

A Furniture Layout (Scaled) is a floor plan of your space that reflects all the furniture and decor shown in the Rendered image. This lets you know the size of the furniture seen in the Rendered Image. We also send this in colored format so its visually easier to understand.

Question 10

What does "Scaled" mean?

Accepted Answer

All our Furniture Layout are Scaled or To Scale. This means you can print it out and measure with an ordinary ruler. Print it out and bring it with you when you go out to buy furniture, so you know the sizes youll need.

Question 11

What is a "Shopping List" ?

Accepted Answer

A Shopping List is a simple directory of furniture, and decor in the Rendered Image. This will include product code and store name. You can also inform us if you have preferred furniture, decor & lighting stores during Design Chat so we can consider them in the design. 
 
Please note that we do not supply a detailed Shopping List. We only choose a maximum of 10 essential items to jumpstart your design quest. The Shopping List does not include Finishes List (material finishes). The Shopping List also does not include custom Furniture/Décor unless the Furniture Detail Top-Up is purchased.

Learn more about the Top-Ups here.

Question 12

What is a "Design Chat"?

Accepted Answer

Our Design Chat starts once you receive confirmation email for your payment.
 
We discuss design related detail during Design Chat like photos, videos and Simple Sketch Plan of your space. To learn more about Design Chat, go here.

Question 13

What is a "Minor Revision"?

Accepted Answer

A minor revision is limited to change of color / material / finish, minor movement of previously used furniture or decor and any minor alteration of the 3D Model. Change of mind (especially change of Design Theme) after receiving the Rendered Image is not considered as a Minor Revision. Revisions are always in a non photo-realistic output only and are applied to 2 Rendered Images (max).
 
Changing a maximum of 3 design elements / furniture / decor items under the same Design Theme is still considered as a Minor Revision. However, changes in the style /theme of more than 3 or almost ALL furniture & decor (especially when those items were based from the original Design Chat) is already considered as a Major Revision. Changing of the approved option for Furniture Layout, after seeing the 3D Design, is also considered as a Major Revision.*  Any additional design pegs & inspiration photos sent after we give you a notice-to-proceed with 3D design will no longer be applied in the Rendered Image.
 
For Major Revisions, you must purchase a new design package.
 
*Only Package B and Package C receives 2  Furniture Layout options and unlimited Furniture Layout revisions for approval before proceeding to 3D Design. As Package A does not include Furniture Layout options, its Minor Revision doesn't cover moving any furniture after receipt of 3D Design.*

Question 14

What are the "Design Themes"?

Accepted Answer

We have 12 Design Themes available:
Mid-Century Modern
Tropical
Minimalist
Modern
Eclectic
Asian
Industrial
Transitional
Thematic
Coastal
Scandinavian
Traditional

Learn more about each of them here.

Question 15

Why are there only 12 Design Themes?

Accepted Answer

We undestand that having too many options can produce something called "choice paralysis" to customers, so we preselected 12 of the best themes for your convenience.

Question 16

Can I choose more than 1 Design Theme?

Accepted Answer

All our design themes are automatically in Contemporary style which is our default design style. This means regarless of your selected theme, you are assured that our design will be clean and current.
 
If you want to combine 2 from the 12 design styles, lets discuss it further in our Design Chat. We'll be honest if it'll work or not. If you're still undecided on what Design Theme to choose, just choose the "Will Decide Later" option so we can discuss it further during Design Chat.

Question 17

What kind of Room (Space) can you design?

Accepted Answer

We can help design all the rooms in your home! This includes:
Bedroom
Living Room
Home Office / Home Studio
Dining Room
Family Room
Nursery
Bathroom
Kitchen
Lanai / Patio
Entry Way / Hallway

Aside from the listed personal spaces above, we also design commercial spaces. Learn more about commercial space orders here.

This is what you can put under the "Name of Room" when you order a Package. For commercial space orders, please note "Commercial Space" under "Name of Room". If you're not sure yet what to call the space you want designed, just note "Nameless Room" chances are, whatever your room might be as long as its in your home, we've got you covered!

Question 18

What if I want to upgrade the Design "Package" after I receive the final design?

Accepted Answer

Yes, we allow upgrading your Package after you received the final design, however we will apply the following restrictions and guidelines:

Package A to Package B

The Furniture Layout that we’ll prepare for you will be strictly based from the final design. We will only translate the final design into a Furniture Layout with dimensions & sizes. We will not anymore rearrange furniture of the approved Package A. No revised Rendered Images will be submitted along with the Furniture Layout.

Package B to Package C

The Shopping List that we’ll prepare for you will be based from the final design. There is a possibility that the furniture will change due to availability or sourcing limitations. The changes will only be reflected and itemized in the Shopping List. No revised Rendered Images will be submitted along with the Shopping List.

The above mentioned restrictions and guidelines also applies for Package A to Package C upgrade. ALL Design Package upgrades does NOT cover extra revisions. To maximize the upgrade, we encourage upgrading BEFORE we submit the final design. The final design is either the originally sent design or the design with minor revision.

Question 19

How do I upgrade a "Package"?

Accepted Answer

You can upgrade a package by purchasing Package Upgrade in our SHOP!

Question 20

What is "Package Upgrade"?

Accepted Answer

It's an option in our SHOP wherein you can upgrade your existing package order. You can choose from the following upgrade options:

Package A to B
Package A to C
Package B to C

Question 21

Do you design commercial spaces?

Accepted Answer

Originally our packages here in AN AFFORDABLE SPACE caters to personal spaces (homes) only, but due to the demand, we are finally offering the same packages to commercial spaces too.

However, all commercial space orders are strictly for Package B & Package C only. We can make an exception in accepting some Package A orders if you're ordering it within a bulk (Multiple Room/Package*) order and only a single wall is to be designed in the room where that Package A order is to be applied. Please message us for Multiple Room/Package orders before proceeding with your purchase.

*Multiple Room/Package are 10 Rooms/Packages in 1 checkout.

Question 22

What types of commercial spaces do you accept?

Accepted Answer

We can help design the following commercial space types:

Residential (Multifamily)
These are spaces or common areas used by the general tenants/guests of condominiums or any multi-family dwelling. This includes but are not limited to: Lobbies, Elevator Lobby, Multi-Purpose Hall etc.

Office
These are spaces that can either be Small or Big Offices. This includes but are not limited to: Co-working/Shared Office, Open-plan Office, Individual Office, Multi-space Office etc.

Retail
These are spaces where retailers can sell products and services to the general public. This includes but are not limited to:  Sneaker Store, Clothing Store, Convenience Store, Specialty Store etc.

Food & Beverage
These are spaces where food & beverage are sold to the general public. This includes but are not limited to: Food Stalls/Kiosks, Restaurants, Cafeteria, Cafe, etc.

Hospitality
These are venues to which guests are admitted for leisure and recreation. This includes but are not limited to: Hotels, Accommodation & Lodging, Recreation Spaces, Private Clubs, etc.

Healthcare
These are places that provide health care. This includes but are not limited to: Clinics or Medical Offices, Medical Centers, Dialysis Centers, Hospitals etc.

Education
These are spaces for teaching and learning. This includes but are not limited to: Classrooms, Library, Training Centers etc.

Industrial
These are spaces for manufacturing, storage, distribution and warehousing purposes, together with smaller workshop. This includes but are not limited to: Warehouses, Cold Storage, Vehicle Repair Shop etc.

Others
Incase you’re unsure of the commercial space type, just note others so we can discuss it further during Design Chat.

Question 23

Does the inclusion of your packages differ when I order for my commercial space?

Accepted Answer

No. We don't customize the deliverables we send for commercial space orders. We are offering the same package inclusions for both personal and commercial space orders. We recommend that you review the inclusions in our Design Packages before placing an order. You may get Top-Ups applicable to your additional requirements.

Question 24

How do I order a Package for my commercial space?

Accepted Answer

Just purchase the necessary number of Design Packages (B and/or C only) and Bigger Room Top-Ups you need for your commercial space in our SHOP. Don't forget to note "Commercial Space" under "Name of Room" in the package option.

If your Size of Room (floor area) is less than 50sqm, you will need to purchase the Package Booster along with your package order. If your Size of Room (floor area) is more than 50sqm, you do not need to purchase a Package Booster anymore, just make sure to purchase the correct quantity of Design Package and Bigger Room Top-Up needed for your space. We can provide discount if you're ordering in bulk (Multiple Room /Package), just send us a message before purchasing.

Question 25

What is "Package Booster"?

Accepted Answer

It's an option in our SHOP wherein small Commercial Spaces with Size of Room (floor area) below 50sqm can still avail of our affordable packages by adding a minimal fee for every floor area.

Don't forget to choose the correct Size of Room (floor area) in the Package Booster option to get the correct multiplier. The minimal fee (multiplier) are as follows:

1 to 25sqm -- $1.5
26 to 50sqm -- $1

The Package Booster can only be availed with an existing Package B or Package C order. You can purchase a Package Booster here.

Question 26

How long do I wait for my commercial space Design?

Accepted Answer

We follow the same count for Delivery Day of personal spaces then add 1 Day from the overall Delivery Day total. Please refer to FAQ: Are the "Packages" the same? for the Delivery Day detail per package ordered.

In case you are ordering in bulk (Multiple Room/Package) and you want to split the Delivery Day, just inform the team during Design Chat. We allow partial submission for a minimum of 3 rooms (with approved Furniture Layout and confirmation to proceed with 3D Design). In the event that partial submission is requested, the additional 1 Day - Delivery Day applied to Commercial Spaces will be multiplied to the number of partial submittals. Meaning, we add 1 Day from every overall partial submittal Delivery Day.

Question 27

Why do you need a minimum of 3 rooms for partial submittal? Can't you just set a Delivery Day per room?

Accepted Answer

As soon as we get an approved furniture layout and a confirmation to proceed with 3D Design, the team can already start working on the 3D Design of a room. However, the team will only set a Delivery Day for the partial submittal once there are 3 rooms (with approved Furniture Layout and confirmation to proceed with 3D Design) already. This is to lessen confusion in the Design Chat discussion and maintain quality in design output for Multiple Room/Package order.

Question 28

Can you build / construct also?

Accepted Answer

As we are offering an e-design service, we don't do any renovation, remodeling or construction work. We are the third party that will always have your back when it comes to design. Its good to get a third party like us, so that you have more control on the design output and you're assured that design won't be compromised cause its "free". 
 
Reality is, some groups offer irresistable free design offers but will:
limit you to get all furniture / decor from them or
pressure you to approve a so-so design that favors them in construction

Question 29

Can you do site visits? or assist on site works?

Accepted Answer

Unfortunately, we do not offer design assitance in the actual site as we are an e-design service. The design services offered by AN AFFORDABLE SPACE is exlusively online.
 
We recommend hiring a local contractor / builder and just use us to help you in the design part (through our Design Chat).

Question 30

What if I need other items aside from what is included in the Packages?

Accepted Answer

We made sure that the inclusions in all our packages are the most essential tools that anyone will need to jumpstart their design quest. But we do understand that some will have more requirements than others. (e.g Custom cabinet detailing, thorough sourcing/specification, styling services etc)
 
We willconstantly update our Top-Ups to cover the other items that will be helpful for you during construction! Keep following us in our Instagram and Facebook (@anaffordablespace) page for announcements and updates!

Question 31

Do you design exteriors also?

Accepted Answer

Right now, our packages here in AN AFFORDABLE SPACE covers interior spaces (both personal & commercial) only. We are looking into expanding our scope in the future. Keep following us in our Instagram and Facebook (@anaffordablespace) page for announcements and updates!

THE MOST CUSTOMER-FRIENDLY E-DESIGN SHOP IN THE WORLD!