Question 1

How do I know if my room is 25sqm (270sqft) and below?

Accepted Answer

Get the Floor Area of the Room (Space) you want to design. 
 
If you're unsure with your Floor Area / Size of Room, you can send us a copy of your space's floor plan (Simple Plan Sketch) OR actual photos of your space in our Instagram or Facebook page (@anaffordablespace). We can assist you in getting the preliminary Floor Area / Size of Room before your proceed with your Design Package order.
 
This preliminay Floor Area / Size of Room can still be verified during Design Chat using the detailed Measuring Guide that we'll provide. Incase your space turns out to be bigger than 25sqm, you can add the Bigger Room Top-up later on.
 
"sqm" stands for square meter.
"sqft" stands for square foot.

Question 2

What is the maximum "Size of Room" do you accept?

Accepted Answer

The maximum Size of Room for ANAFFORDABLE SPACE design project (with Top-Up) is 50 square meter or 540 square feet. This is to ensure quality of our designs.

If your size of room exceeds50 square meter or 540 square feet, we recommend signing up for 2 rooms (meaning 2 packages), this sometimes happen if you have dual-living space or an open plan layout (ie living and dining)

Question 3

How will I know the "Floor Area" of my room?

Accepted Answer

Measure the generallength & width of the Room (Space) you want to design. To know the Floor Area, just multiply the length & width of your space like this:
 
METERS:
Floor Area (sqm) =
Length (m) x Width (m)
____________
FEET:
Floor Area (sqft) =
Length (ft) x Width ft)
Better to make a "Simple Plan Sketch" of your space already. We'll ask for this during our Design Chat. For easier computation, convert your Feet-Inches fraction to Feet in Decimal.
 
"m" is meter, while"sqm" is square meter.
"ft" is foot, while"sqft" is square foot.

Question 4

How to convert my Feet-Inches Fraction to Feet in Decimal?

Accepted Answer

You can compute it manually, or you can also visit the link befor for the online calculator. Just scroll to the bottom of the page to find this:
 
| CONVERT HERE |

Question 5

What is a "Simple Plan Sketch"?

Accepted Answer

A Simple Plan Sketch is a simple floor plan of your enclosed space. It should give us an idea of your room's:
general shape
location of doors and windows
basic measurements like length, width, floor area and height.
It doesnt have to be perfectly drawn, but please make sure its readable.
 
Incase you don't have this, don't worry! We can provide you with a detailed Measuring Guide to help you double check your room's dimension during our Design Chat.

Question 6

How do I make a "Simple Plan Sketch" of my Room (Space)?

Accepted Answer

You can do it manually or digitally.

Question 7

How do I make a "Simple Plan Sketch" manually?

Accepted Answer

Use any kind of measuring tape you have to measure your room.
Get Graphing Paper & Pen to draw your room. (or download a Grid Sheet to draw with your phone). Use the box of grid/graph as reference in drawing. 1 grid = 1meter OR 1 grid = 1foot.
Mark where the door & windows are located. Send this Simple Plan Sketch during our Design Chat.

Question 8

How do I make a "Simple Plan Sketch" digitally?

Accepted Answer

Download a censor measuring app on your phone, like Magic Plan. You can download Magic Plan via these links: App Store or Google Playstore.
 
This app can scan your room thru your device's camera and automatically translate your room into a Simple Plan Sketch.

Question 9

How to use the Magic Plan app?

Accepted Answer

You can watch this tutorial video we found in Youtube.

Question 10

What is your design process?

Accepted Answer

We simplified our design process into 4 easy steps:
 
You can get started on your design project in a few easy steps! Once you're ready, choose a design package you want to get for your room. Review your cart and pay at checkout. We begin with Design Chat as soon as you receive your payment confirmation email. Its a 1-on-1 chat with your designer where we'll ask you to fill out a design questionaire and send more details about your space and design style (ie photos/ videos of your space, colors / patterns you like and dislike, design theme you want, etc.). After that, all you have to do is sit back, relax and get your design!

Question 11

What happens in the Design Chat?

Accepted Answer

During Design Chat, we get the following details from you:
Photos (as many as possible)
Video (walkthrough so you can storytell your ideas for your space.) *Optional but encouranged.
Simple Plan Sketch or measurements of your space.
Selected final Design Theme & 2-3 Design Inspiration Photos
Additional Information will be asked for commercial space orders:
logo & brand colors (overall design brief)
guidelines / requirements 
as-built drawings (floor plan, elevations, sections, ceiling plans etc.)

We will also send you a simple Design Questionaire that you need to fill out and send back to us. Once we get all the info we need, we'll ask you for a go signal to proceed with 3D design. The next thing you do is to sit back, relax and wait for your design! We will also mark the end of Design Chat once the design is approved or when there are no more additional revision and / or top-up requests.

Question 12

Can I send my Google Drive link (with all the details / information you need)?

Accepted Answer

No. We don't accept links of any personal Google Drive during Design Chat. For 3 or more package orders, we will prepare a Google Drive folder for you. This is where you will upload all the details / information we need per space. We do this to consolidate all details / information provided and avoid any confusion during Design Chat.

If you ordered less than 3 packages but you still prefer to send big files, zip files or PDF files that can't be sent in the Design Chat, you can email them at hello@anaffordablespace.com instead.

Question 13

Can I send my Pinterest board link?

Accepted Answer

No. We don't accept any external links from our Customer during Design Chat. We prefer that you filter through your design inspiration photos and pegs and send us the top 2-3 photos that you like per space. This is to make sure that we know which photos you like best and avoid any miscommunication in the design direction you want us to follow.

Question 14

Can we do the Design Chat in Viber or Whatsapp instead?

Accepted Answer

Right now, we only have Design Chat in Instagram Messenger and Facebook Messenger (@anaffordablespace). We do however, prefer Instagram Messenger since we can directly include our Design Team in the Design Chat and they can directly read your requests and comments about the design. We also allow a maximum of 3 persons from the Customer's side to be part of the Design Chat.

Question 15

Do you accept Facebook Calls or Instagram Calls?

Accepted Answer

No. The Design Chat included in all our packages are strictly a chat via messenger only. We don't accept voice calls or video calls with our Customers.

Question 16

Can I cut short or skip a portion of the Design Chat if I am in a hurry to get my design?

Accepted Answer

We do not recommend this. As we want to ensure that the Design Team can easily track the multiple Design Chats we handle daily, we follow a consistent sequence of information gathering during Design Chat. The Design Chat will be more effective if you let our Design Team lead the flow and guide you thru the process. However, we need our Customers to ensure the correctness of all the information provided to avoid any incorrect measurements or design discrepancies later on.

Question 17

How do I Shorten Design Chat if I'm in a hurry to get the design?

Accepted Answer

The duration & flow of the Design Chat will depend on how soon you can provide all the details / information we need to design your space. We don't skip on the Design Chat to make sure you get value for your money. In case your project has time constraints and you are in a hurry to see your design, here are ways on how to shorten Design Chat:

Make sure you have a scaled floor plan (with verified measurements if applicable)
Double check actual site measurements.
Take lots of site photos and videos of your space
Measure and take photos of the existing furniture you want to reuse
Prepare 2-3 design inspiration photos that you like

You can also read more about this here.

Question 18

What if I cannot verify measurements on site since my space hasn't been turned over yet (or site is not accessible to me)?

Accepted Answer

Just let us know during Design Chat that we can use whatever floor plan you have as our reference. However, please note that we won't be held responsible for any discrepancy in the actual site measurements and the designs we make based from your unverified floor plans.

Question 19

Why do I need to verify measurements on site?

Accepted Answer

We always recommend our Customers to find time in measuring their actual space. Especially for the following instances:

The floor plan provided has discrepancies with actual site photos.
There is no actual floor plan provided, only a rough sketch.
No ceiling height indicated and different ceiling heights and protruding beams (based on actual site photos)
Initial provided measurements do not close or have big discrepancies
There are existing built-ins & loose furniture pieces you want to reuse

In case you want to shorten the Design Chat, we recommend verifying all site measurements before Design Chat begins.

Question 20

How do I access Design Chat?

Accepted Answer

You can click on the floating Design Chat icon at the lower right corner of your screen in our website www.anaffordablespace.com, this will connect you to our Facebook Messenger. But we encourage you to send us a message in our Instagram (@anaffordablespace).
 
Just send us your Order No. so we can confirm your purchase details.
 
Our Design Chat is an all-chat service included in all our Design Packages. We do not schedule a specific time with our customers as it is accessible in real-time and 24/7. We are very responsive and usually reply within 12 hours from receipt of message. We reply to messages from bottom to top (OR oldest to most recent message) so we encourage you not to send duplicate messages so we can get back to you faster. Design Chat does NOT cover Voice / Video Calls.

Question 21

Can we ask anything during Design Chat?

Accepted Answer

You can, as long as its related to the package you availed.
 
If your questions are not answerable by the package you purchased, we will suggest for you get a Design Chat + Top-Upor upgrade your Package.

Question 22

What are the limitations of a Design Chat?

Accepted Answer

We can only answer your design questions if they are related to the package you purchased. Limitations based on Package are as follows:
 
Package A 
Questions about (and related to) the Rendered Image.
 
Package B 
Questions about (and related to) the Rendered Image and Furniture Layout.
 
Package C 
Questions about (and related to) the Rendered Image, Furniture Layout (Scaled) and Shopping List.

Question 23

Can you give examples of these limitations?

Accepted Answer

Here are some example scenarios:
 
You got Package A, but you're asking for the size of a certain furniture. Package A does not cover Furniture Layout (Scaled). 
You got Package A, but you're asking where to buy a certain furniture.Package A does not cover Shopping List.

Question 24

Why do you limit the questions answered in Design Chat?

Accepted Answer

We do this so that we can maintain quality design and help more customers effectively.

Question 25

Can I use my existing Furniture in the design?

Accepted Answer

Yes, we’ll be more than happy to include pieces you already own. During our Design Chat, we’ll ask you a series of questions about your room and you’ll be able to tell our Design Team if there are exisiting pieces you want us to include.
 
With no additional cost, our design team can find stand-ins for a maximum of 2 of your existing piece(s) from our 3D catalog. These stand-ins are NOT the 3D models of your exact piece. These will be look-alike piece substitutes that’s a close match in color/size/shape.
 
Incase you want us to 3D Model your exact furniture/decor piece, get the 3D Exist Top-Up.

Question 26

What should I do if I really want to ask questions unrelated to my Package?

Accepted Answer

We recommend upgrading your Packageor getting aDesign Chat + Top-up.

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