Question 1

How much are your design "Packages" and "Top Ups"?

Accepted Answer

We simplified them to 3 Packages and 12 Top-Ups, ranging from 5 USD to 150 USD. You'll know more about each of them here.(javascript:void(0))
 
Remember that you can convert our prices to the currency of your choice!

Question 2

Can i see your prices in my currency?

Accepted Answer

Yes! You can do that by using our Currency Converter. Just change USD to your prefered currency.You'll find the currency converter in:
 • Desktop View - upper right corner
 • Mobile View - inside Menu

Question 3

Can I get a discount if I purchase more than 1 Package?

Accepted Answer

Yes! Kindly send us a message before placing an order. We can give you a coupon/promo code if you will get 3 or more Packages in one checkout. This Bundle of 3 discount does not apply to Commercial Space orders but we do consider giving a discount if you're ordering in bulk (Multiple Rooms).

You can only redeem 1 promo/discount per transaction. No 2 promos/discounts can be used at the same time.

Question 4

What are your payment options?

Accepted Answer

1.      PayPal with Account 
2.      Credit Card Payment (w/o PayPal account but thru PayPal gateway)
3.      Manual Payment: GCash (Philippine residents)

You access these options by clicking the following button at the Order Summary:

https://static.wixstatic.com/media/3f2979_8a55b92212c8454d9142903e0789f2c9~mv2.jpg

Question 5

How to order via Paypal?

Accepted Answer

1. Go to SHOP (javascript:void(0))and add to cart all your orders.
2. Checkout cart directly via PAYPAL! 
3. Wait for your email confirmation with Order No. (Design No.)
4. Message us your Order No. (Design No.)to start our Design Chat.

* For easier checkout on your future order you can SIGN IN.(javascript:void(0))
* Make sure to settle the $3 at checkout to cover portion of the PayPal fee. Incase you don’t settle this; we’ll send you an invoice for this plus another $3 to cover the Paypal fee. So it is important to settle it the first time.

https://static.wixstatic.com/media/3f2979_70ba0b48f5e244d5ba305a78274624a4~mv2.jpg

Question 6

What if I don't have a Paypal account?

Accepted Answer

You can choose to Pay via Credit Card. 
https://static.wixstatic.com/media/undefined

Just choose Pay with Debit or Credit Card! 
Then proceed by filling-out the necessary details via the PayPal gateway.

OR you can click Checkout then choose Manual Payment and pay via GCash.
https://static.wixstatic.com/media/3f2979_a4f2958cd6814e8e9df6bb5801145259~mv2.jpg

https://static.wixstatic.com/media/3f2979_3a1c0bd27e10498ba4e5782b28701340~mv2.jpg

Question 7

Do you accept Credit Card payment?

Accepted Answer

Yes, we do! Through the PAYPAL gateway at checkout. You don't need a Paypal account to pay via credit card. Just select "Pay with a Bank Account or Credit Card"at the PAYPAL gateway. Dont worry! We do not keep any credit card details since your payment transaction is via PAYPAL gateway which is SSL protected.

Question 8

How to order via GCash (Fund Transfer)?

Accepted Answer

1. Go to SHOP (javascript:void(0))and add to cart all your orders.
2. Checkout cart directly via MANUAL PAYMENT! 
3. Wait for the INVOICE and PAYMENT DETAILS that we will send in your email within 24 hours from your checkout. Please note that the USD to PHP conversion will be based from XE.com converter at the time the invoice was prepared. The currency conversion reflected in our shop will just be a guide.
4. Settle the full amount indicated in TOTAL AMOUNT DUE IN PHP within 24 hours from receipt of the INVOICE.
5. Once paid, send a copy of the fund transfer - PROOF OF PAYMENT to pay@anaffordablespace.com.(mailto:pay@anaffordablespace.com) Use this email subject: INV-101XX – Proof of Payment. Please don’t forget to change the XX with your invoice number. 
6. Message us your Order No. (Design No.)to start our Design Chat.

* For easier checkout on your future order you can SIGN IN.(javascript:void(0))

Question 9

Can I pay a downpayment first then pay the balance later when paying manually via GCash?

Accepted Answer

Payments should be settled in full before we start with the design chat. However, you may settle your payments in parts, just make sure to email us the copy of your Proof of Payments.

Question 10

Why should I transfer fund via Gcash within 24 hours from receipt of Invoice?

Accepted Answer

This is due to the changing currency conversion so we encourage settling payment within 24 hours from receipt of invoice.

Failure to settle payment during this time will cancel your order from the system and you’ll need to checkout again in our website to get another Invoice number.

Question 11

What if I don’t have GCash, how can I pay manually?

Accepted Answer

Right now, our only Manual Payment option available is via GCash. Keep following our socials for updates in case we open up other Manual Payment options.

You can also settle payment via PayPal or Credit Card in case you don’t have GCash.

Question 12

Can I still change my order after payment?

Accepted Answer

Yes, upgrading your purchased package is allowed. You can also add Top-ups while we are having our Design Chat. However, downgrading packages and changing of top-ups are not allowed. But you can convert them to shop credits that you may use in the future.

To upgrade packages or add top-ups after checkout, just browse thru our SHOP and select what you want for your new checkout.

You can also read about upgrading the purchased package AFTER receiving the final design here. (https://www.anaffordablespace.com/faq-packages)

Question 13

What happens if I paid already?

Accepted Answer

Once you receive your payment confirmation email or message, we will proceed with our DESIGN CHAT. To know more about the design process during design chat, go here.(undefined)

Question 14

How do I get my design order?

Accepted Answer

We will email your design via orders@anaffordablespace.com(mailto:design@anaffordablespace.com)
 
Delivery Days vary per package. Day count starts after we get all the design details needed during our Design Chat.

Question 15

Do you accept invitation to collab?

Accepted Answer

Yes we do! Especially if its something related to home design! For interested home store suppliers or designers, or any home lover who want to collaborate with us! just send us an email at hello@anaffordablespace.com!(mailto:hello@anaffordablespace.com)

Question 16

How many design "Packages" do you have?

Accepted Answer

Right now, we have 3 base Packages available.
 • Package A
 • Package B
 • Package C

Question 17

Are the "Packages" the same?

Accepted Answer

No, they're not. Additional inclusion apply as your design package upgrades.
 
Kindly refer to this table for easier comparison:
https://static.wixstatic.com/media/undefined

☻ means its included in that package.

Counting of delivery days starts AFTER we receive all important information needed to design you space thru our Design Chat. The customer will be asked for a confirmation to start with 3D Design once the Design Chat is over. Delivery Time per package is based from 1 package order. If you ordered more than 1 Design Package, it will be plus 1 Delivery Day every additional Design Package ordered. If your order is for a Commercial Space, it will be plus 1 Delivery Day to the overall Delivery Day total.

(e.g)

Personal Space
You purchased 2 Package C & 1 Package B order
Delivery Time will be 9 Days with the computation as follows:
7 Days (Package C) + 2 Days (additional 2 Packages)
Commercial Space
You purchased 4 Package C & 2 Package B order
Delivery Time will be 13 Days with the computation as follows:
7 Days (Package C) + 5 Days (additional 2 Packages) + 1 Day (Commercial Space)

To maintain the quality of our designs, if there are already 3 existing scheduled submittals on your original Delivery Day, your Delivery Day can be bumped to the following work day schedule. The Design Team will inform you about your final Delivery Day during Design Chat. Weekends and Philippines Holidays are not included in the Delivery Day count.

Question 18

How do I know which "Package" is for me?

Accepted Answer

You need PACKAGE A (https://www.anaffordablespace.com/product-page/package-a)to:
 • see a 3D Rendered Image of you space.
 • visualize the design on your actual space (not just a Pinterest peg or another concept board / moodboard with collage)
 
You need PACKAGE B (https://www.anaffordablespace.com/product-page/package-b)to:
 • get the same as PACKAGE A and..
 • see a Floor Plan of your space. 
 • guide you with furniture/decor arrangement and its sizes.

You need PACKAGE C (https://www.anaffordablespace.com/product-page/package-c)to:
 • get the same as PACKAGE B and..
 • see a Shopping List for the furniture/decor of your space. 
 • know what furniture, decor or material finish to use & where to buy them.

We recommend you to get Package C if you're doing a full makeover of your space because this package includes Furniture Layout (Floor Plan)and Shopping List which are the most helpful tools in your design quest.
 
But it still depends on your budget! The good thing about ALL our packages is that they all have a Rendered Image, which is definitely more helpful than a moodboard / concept board(what some e-designers offer).

Question 19

How many rooms can 1 "Package" cover?

Accepted Answer

1 Package is to 1 Room. 
 
For multiple room orders, you should purchase multiple packages also. Just make sure to assign a unique Name of Room for our convenience.

Question 20

What is considered as 1 Room (Space)?

Accepted Answer

It should be an enclosed interior space with full partition walls. Full partition walls are walls from floor to ceiling.

Question 21

What is a "Rendered Image"?

Accepted Answer

A Rendered Image is a non Photo-Realistic image that will help you visualize your space. Imagine it like a photo taken from a corner of your space reflecting the design you want.

The selection of the Rendered Image view in the Package order will be for the Design Team's discretion. Incase you want to select a particular view as the Rendered Image, you need to get a View+ Top-Up. (https://www.anaffordablespace.com/product-page/View)

Question 22

What is a "Before & After Clip"?

Accepted Answer

A Before & After Clip shows you the transformation of your current space to your approved design. For better Before & After Clip, make sure to take a nice photo of your space / room.

Question 23

What is "3D Modeling"?

Accepted Answer

We do a 3D Modeling of your actual space based from the details you send us in our Design Chat. We use our go-to 3D modeling software to create a Rendered Image for you. 3D Modeling files are for internal use only. We do not send this file to customers.

Question 24

What is a "Furniture Layout (Scaled)"?

Accepted Answer

A Furniture Layout (Scaled) is a floor plan of your space that reflects all the furniture and decor shown in the Rendered image. This lets you know the size of the furniture seen in the Rendered Image. We also send this in colored format so its visually easier to understand.

Question 25

What does "Scaled" mean?

Accepted Answer

All our Furniture Layout are Scaled or To Scale. This means you can print it out and measure with an ordinary ruler. Print it out and bring it with you when you go out to buy furniture, so you know the sizes youll need.

Question 26

What is a "Shopping List" ?

Accepted Answer

A Shopping List is a simple directory of furniture, and decor in the Rendered Image. This will include product code and store name. You can also inform us if you have preferred furniture, decor & lighting stores during Design Chat so we can consider them in the design. 
 
Please note that we do not supply a detailed Shopping List. We only choose a maximum of 10 essential items to jumpstart your design quest. The Shopping List does not include Finishes List (material finishes). The Shopping List also does not include custom Furniture/Décor unless the Furniture Detail Top-Up is purchased.

Learn more about the Top-Ups here.(https://www.anaffordablespace.com/faq-topup) (https://www.anaffordablespace.com/faq-topup)

Question 27

What is a "Design Chat"?

Accepted Answer

Our Design Chat starts once you receive confirmation email for your payment.
 
We discuss design related detail during Design Chat like photos, videos and Simple Sketch Plan of your space. To learn more about Design Chat, go here.(https://www.anaffordablespace.com/faq-process)(https://www.anaffordablespace.com/faq-process)

Question 28

What is a "Minor Revision"?

Accepted Answer

A minor revision is limited to change of color / material / finish, minor movement of previously used furniture or decor and any minor alteration of the 3D Model. Change of mind (especially change of Design Theme) after receiving the Rendered Image is not considered as a Minor Revision. Revisions are always in a non photo-realistic output only and are applied to 2 Rendered Images (max).
 
Changing a maximum of 3 design elements / furniture / decor items under the same Design Theme is still considered as a Minor Revision. However, changes in the style /theme of more than 3 or almost ALL furniture & decor (especially when those items were based from the original Design Chat) is already considered as a Major Revision. Changing of the approved option for Furniture Layout, after seeing the 3D Design, is also considered as a Major Revision.*  Any additional design pegs & inspiration photos sent after we give you a notice-to-proceed with 3D design will no longer be applied in the Rendered Image.
 
For Major Revisions, you must purchase a new design package.(https://www.anaffordablespace.com/shop)
 
*Only Package B and Package C receives 2  Furniture Layout options and unlimited Furniture Layout revisions for approval before proceeding to 3D Design. As Package A does not include Furniture Layout options, its Minor Revision doesn't cover moving any furniture after receipt of 3D Design.*

Question 29

What are the "Design Themes"?

Accepted Answer

We have 12 Design Themes available:
1. Mid-Century Modern
2. Tropical
3. Minimalist
4. Modern
5. Eclectic
6. Asian
7. Industrial
8. Transitional
9. Thematic
10. Coastal
11. Scandinavian
12. Traditional

Learn more about each of them here.(javascript:void(0))

Question 30

Why are there only 12 Design Themes?

Accepted Answer

We undestand that having too many options can produce something called "choice paralysis" to customers, so we preselected 12 of the best themes for your convenience.

Question 31

Can I choose more than 1 Design Theme?

Accepted Answer

All our design themes are automatically in Contemporary style which is our default design style. This means regarless of your selected theme, you are assured that our design will be clean and current.
 
If you want to combine 2 from the 12 design styles, lets discuss it further in our Design Chat. We'll be honest if it'll work or not. If you're still undecided on what Design Theme to choose, just choose the "Will Decide Later" option so we can discuss it further during Design Chat.

Question 32

What kind of Room (Space) can you design?

Accepted Answer

We can help design all the rooms in your home! This includes:
 • Bedroom
 • Living Room
 • Home Office / Home Studio
 • Dining Room
 • Family Room
 • Nursery
 • Bathroom
 • Kitchen
 • Lanai / Patio
 • Entry Way / Hallway

Aside from the listed personal spaces above, we also design commercial spaces. Learn more about commercial space orders here.

This is what you can put under the "Name of Room" when you order a Package. For commercial space orders, please note "Commercial Space" under "Name of Room". If you're not sure yet what to call the space you want designed, just note "Nameless Room" chances are, whatever your room might be as long as its in your home, we've got you covered!

Question 33

What if I want to upgrade the Design "Package" after I receive the final design?

Accepted Answer

Yes, we allow upgrading your Package after you received the final design, however we will apply the following restrictions and guidelines:

Package A to Package B

The Furniture Layout that we’ll prepare for you will be strictly based from the final design. We will only translate the final design into a Furniture Layout with dimensions & sizes. We will not anymore rearrange furniture of the approved Package A. No revised Rendered Images will be submitted along with the Furniture Layout.

Package B to Package C

The Shopping List that we’ll prepare for you will be based from the final design. There is a possibility that the furniture will change due to availability or sourcing limitations. The changes will only be reflected and itemized in the Shopping List. No revised Rendered Images will be submitted along with the Shopping List.

The above mentioned restrictions and guidelines also applies for Package A to Package C upgrade. ALL Design Package upgrades does NOT cover extra revisions. To maximize the upgrade, we encourage upgrading BEFORE we submit the final design. The final design is either the originally sent design or the design with minor revision.

Question 34

How do I upgrade a "Package"?

Accepted Answer

You can upgrade a package by purchasing Package Upgrade (https://www.anaffordablespace.com/product-page/package-upgrade)in our SHOP!

Question 35

What is "Package Upgrade"?

Accepted Answer

It's an option in our SHOP wherein you can upgrade your existing package order. You can choose from the following upgrade options:

• Package A to B
 • Package A to C
 • Package B to C

Question 36

Do you design commercial spaces?

Accepted Answer

Originally our packages here in AN AFFORDABLE SPACE caters to personal spaces (homes) only, but due to the demand, we are finally offering the same packages to commercial spaces too.

However, all commercial space orders are strictly for Package B & Package C only. We can make an exception in accepting some Package A orders if you're ordering it within a bulk (Multiple Room/Package*) order and only a single wall is to be designed in the room where that Package A order is to be applied. Please message us for Multiple Room/Package orders before proceeding with your purchase.

*Multiple Room/Package are 10 Rooms/Packages in 1 checkout.

Question 37

What types of commercial spaces do you accept?

Accepted Answer

We can help design the following commercial space types:

Residential (Multifamily)
These are spaces or common areas used by the general tenants/guests of condominiums or any multi-family dwelling. This includes but are not limited to: Lobbies, Elevator Lobby, Multi-Purpose Hall etc.

Office
These are spaces that can either be Small or Big Offices. This includes but are not limited to: Co-working/Shared Office, Open-plan Office, Individual Office, Multi-space Office etc.

Retail
These are spaces where retailers can sell products and services to the general public. This includes but are not limited to:  Sneaker Store, Clothing Store, Convenience Store, Specialty Store etc.

Food & Beverage
These are spaces where food & beverage are sold to the general public. This includes but are not limited to: Food Stalls/Kiosks, Restaurants, Cafeteria, Cafe, etc.

Hospitality
These are venues to which guests are admitted for leisure and recreation. This includes but are not limited to: Hotels, Accommodation & Lodging, Recreation Spaces, Private Clubs, etc.

Healthcare
These are places that provide health care. This includes but are not limited to: Clinics or Medical Offices, Medical Centers, Dialysis Centers, Hospitals etc.

Education
These are spaces for teaching and learning. This includes but are not limited to: Classrooms, Library, Training Centers etc.

Industrial
These are spaces for manufacturing, storage, distribution and warehousing purposes, together with smaller workshop. This includes but are not limited to: Warehouses, Cold Storage, Vehicle Repair Shop etc.

Others
Incase you’re unsure of the commercial space type, just note others so we can discuss it further during Design Chat.

Question 38

Does the inclusion of your packages differ when I order for my commercial space?

Accepted Answer

No. We don't customize the deliverables we send for commercial space orders. We are offering the same package inclusions for both personal and commercial space orders. We recommend that you review the inclusions in our Design Packages before placing an order. You may get Top-Ups applicable to your additional requirements.

Question 39

How do I order a Package for my commercial space?

Accepted Answer

Just purchase the necessary number of Design Packages (B and/or C only) and Bigger Room Top-Ups you need for your commercial space in our SHOP. Don't forget to note "Commercial Space" under "Name of Room" in the package option.

If your Size of Room (floor area) is less than 50sqm, you will need to purchase the Package Booster along with your package order. If your Size of Room (floor area) is more than 50sqm, you do not need to purchase a Package Booster anymore, just make sure to purchase the correct quantity of Design Package and Bigger Room Top-Up needed for your space. We can provide discount if you're ordering in bulk (Multiple Room /Package), just send us a message before purchasing.

Question 40

What is "Package Booster"?

Accepted Answer

It's an option in our SHOP wherein small Commercial Spaces with Size of Room (floor area) below 50sqm can still avail of our affordable packages by adding a minimal fee for every floor area.

Don't forget to choose the correct Size of Room (floor area) in the Package Booster option to get the correct multiplier. The minimal fee (multiplier) are as follows:

• 1 to 25sqm -- $1.5
 • 26 to 50sqm -- $1

The Package Booster can only be availed with an existing Package B or Package C order. You can purchase a Package Booster here.

Question 41

How long do I wait for my commercial space Design?

Accepted Answer

We follow the same count for Delivery Day of personal spaces then add 1 Day from the overall Delivery Day total. Please refer to FAQ: Are the "Packages" the same? for the Delivery Day detail per package ordered.

In case you are ordering in bulk (Multiple Room/Package) and you want to split the Delivery Day, just inform the team during Design Chat. We allow partial submission for a minimum of 3 rooms (with approved Furniture Layout and confirmation to proceed with 3D Design). In the event that partial submission is requested, the additional 1 Day - Delivery Day applied to Commercial Spaces will be multiplied to the number of partial submittals. Meaning, we add 1 Day from every overall partial submittal Delivery Day.

Question 42

Why do you need a minimum of 3 rooms for partial submittal? Can't you just set a Delivery Day per room?

Accepted Answer

As soon as we get an approved furniture layout and a confirmation to proceed with 3D Design, the team can already start working on the 3D Design of a room. However, the team will only set a Delivery Day for the partial submittal once there are 3 rooms (with approved Furniture Layout and confirmation to proceed with 3D Design) already. This is to lessen confusion in the Design Chat discussion and maintain quality in design output for Multiple Room/Package order.

Question 43

Can you build / construct also?

Accepted Answer

As we are offering an e-design service, we don't do any renovation, remodeling or construction work. We are the third party that will always have your back when it comes to design. Its good to get a third party like us, so that you have more control on the design output and you're assured that design won't be compromised cause its "free". 
 
Reality is, some groups offer irresistable free design offers but will:
 • limit you to get all furniture / decor from them or
 • pressure you to approve a so-so design that favors them in construction

Question 44

Can you do site visits? or assist on site works?

Accepted Answer

Unfortunately, we do not offer design assitance in the actual site as we are an e-design service. The design services offered by AN AFFORDABLE SPACE is exlusively online.
 
We recommend hiring a local contractor / builder and just use us to help you in the design part (through our Design Chat).

Question 45

What if I need other items aside from what is included in the Packages?

Accepted Answer

We made sure that the inclusions in all our packages are the most essential tools that anyone will need to jumpstart their design quest. But we do understand that some will have more requirements than others. (e.g Custom cabinet detailing, thorough sourcing/specification, styling services etc)
 
We willconstantly update our Top-Ups to cover the other items that will be helpful for you during construction! Keep following us in our Instagram and Facebook (@anaffordablespace) page for announcements and updates!

Question 46

Do you design exteriors also?

Accepted Answer

Right now, our packages here in AN AFFORDABLE SPACE covers interior spaces (both personal & commercial) only. We are looking into expanding our scope in the future. Keep following us in our Instagram and Facebook (@anaffordablespace) page for announcements and updates!

Question 47

How many "Top-Up" options do you have?

Accepted Answer

Right now, we have 12 Top-Up options.
 • Priority
 • Revision +
 • Design Chat +
 • Bigger Room
 • Realistic
 • View + 
 • 3D Exist 
 • Finishes List 
 • Shopping List + 
 • Furniture Detail 
 • Power Light (NEW)
 • Wall Elevation (NEW)

Question 48

Am I required to avail of a "Top-Up"?

Accepted Answer

No, unless your space is more than 25 sqm (270 sqft). If the floor area of your space (room) is 26 to 50sqm (271 to 540 sqft), you need to get a Bigger Room Top-Up.

Question 49

Can I add more than 1 "Top-Up"?

Accepted Answer

Yes! Go to SHOP (javascript:void(0))and add as many Top-Up as you like. 
 
Just make sure that the uniqueName of Room you input in the Top-up matches the Name of Room you indicated in the Package that you want to assign it to.

Question 50

Can I get a "Top-Up" without getting a "Package"?

Accepted Answer

No. Top-Ups are add-ons only. It can only be purchased with a Package. You may purchase a Top-Up later, as long as you have a purchased Package already.

Before purchasing a top-up, best to read the description to see if there is a particular Design Package requirement for the particular Top-Up you wish to purchase.

Question 51

Can I use 1 "Top-Up" for more than 1 "Package"?

Question 52

Can I add a "Top-Up" later after checkout?

Question 53

What is a "Priority" Top-Up?

Question 54

What is a "Revision+" Top-up?

Question 55

What is a "Design Chat +" Top-up?

Question 56

What is a "Bigger Room" Top-up?

Question 57

What is a "Realistic" Top-Up?

Question 58

What is a "View+" Top-Up?

Question 59

What is a "3D Exist" Top-Up?

Question 60

What is a "Finishes List" Top-Up?

Question 61

What is a "Shopping List+" Top-Up?

Question 62

What is a "Furniture Detail" Top-Up?

Question 63

What is a "Power Light" Top-Up?

Question 64

What is a "Wall Elevation" Top-Up?

THE MOST CUSTOMER-FRIENDLY E-DESIGN SHOP IN THE WORLD!

Can't find the answer to your question?

Send us a message thru Design Chat or go back to,